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Service

OUR TOP SERVICES FOR YOU.

Services are not just services for us at RIEGLER – alongside our extensive range and product variety, they are the heart of what we do. We have tailored our services to enhance the performance of your company and to successfully move into the future together. Learn more about how our services can contribute to overcoming your challenges and achieving your goals.

LOGISTICS SERVICES

  • Same-day Shipping

We dispatch the goods ordered from us by 5:00 PM on the same day. On Fridays, we accept your orders until 3:00 PM and also dispatch your goods on the same day.

  • Express delivery

In addition to our standard shipping methods, we offer you a range of express and scheduled delivery options.

  • Set and kit provisioning according to your preferences

We are pleased to offer you individual product sets, consolidated under a single item number. Additionally, we provide spare parts kits. Feel free to contact us, specifying your desired products and their quantities.

  • Neutral shipping

We dispatch the goods ordered from us with neutral delivery documents directly to your customers. 'Neutral' means that in these delivery documents, we refrain from displaying our own letterhead and address details.

  • Delivery status accessible online at any time

Log in to our online shop and track the delivery status of your orders.

MAKER SERVICES

  • Individual personal support and consultation

We have competent contacts ready to assist you – through chat, on the phone, via email, or directly at your location. Personal interaction with you is important to us.

  • Supplier bundling

We offer solutions for you to minimize your current multitude of product sources. This way, you conserve your resources and increase your value-added.

  • Item remapping

Enter external article numbers into the remapping tool on our online shop and immediately discover the corresponding RIEGLER article alternative.

  • Individual customer solutions

Whether special cylinders or individually configured and ready-to-install system solutions: We do it! At RIEGLER Engineering, we are always ready to lend a hand in implementing individual custom solutions starting from quantity one. From consultation to service for the installed pneumatics, we make your task ours – and find an answer to each of your questions.

  • Professional sales support

Explore our comprehensive services for technical trade: from professional sales support and partner online shops to salesroom design, trade fair support, and diverse content offerings.

  • Product selection aids

With our assistance, we simplify your product selection. This way, you quickly get an overview and easily find your desired product.

DIGITAL SERVICES

  • Online shop

Of course, our online shop offers a wide range of products, but not only that: you will find documentation, CAD data, product selection assistance, delivery status, and many other pieces of information.

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  • Interface solutions

With our interface solutions, we simplify data exchange between you and RIEGLER. Efficient technologies optimize business processes and reduce costs.

  • Article data

Whether in Excel files or BMEcats – we are happy to provide our article master data in various formats and including common classification systems for you.

  • Digital documents

For the sake of the environment, we avoid unnecessary paper printing. Upon request, you can receive your invoice via email as a PDF attachment. Additionally, we offer the option to utilize our EDI capabilities.

  • Application videos and webisodes

Learn more about how our products work, what things should be considered during application, and for example, the possible combinations. The RIEGLER YouTube channel provides practical knowledge in a convenient format.

  • Partner online shops

With the RIEGLER partner shops, we offer you an easy entry into the world of eCommerce. Utilize our assortment as a white-label solution for your electronic distribution.

  • Scanner solutions

If you own one of our shelving solutions and/or want to improve the efficiency of your order processing, our scanning system supports you in your ordering process.

  • Download section

Easily download our current catalogs, price lists, brochures, flyers, and many more documents from the download area of our online shop.

TECHNICAL SERVICES

  • Engineering / Co-Engineering

To ensure you reach a solution as quickly and easily as possible or have the exact product you need in your hands, we support you with a variety of services. We develop individual assemblies, special cylinders, and economically engineered system solutions for you. Take advantage of our co-engineering capabilities as well.

  • Ready-to-install pneumatics

We provide targeted advice, tailored to your pneumatic applications, in standard products.

  • Cylinder service

If you need a replacement cylinder, a sample cylinder, or a small series quickly, we make it possible for you – precisely tailored to your needs.

  • CAD

We develop in CAD for you: project planning, modeling, rendering, and animation.

  • Sample and prototype construction

We offer you various production techniques to quickly create prototypes and models. During the development process, we adapt these step by step to your requirements.

  • Documentation

Of course, we provide technical documentation, certificates, and certificates of compliance for our products.

 
Customer service